No. As a general rule we only process data sent by their owners. If you supply us with third-party data, before you do so you must inform such third party and ask for its consent; otherwise, you hold us harmless for noncompliance with this requirement.
And children’s data?
We do not process data about children under 14 years of age. Therefore, please refrain from supplying such data if you are not that age or, as the case may be, from supplying data about third parties who are not that age. SERVATUR declines any responsibility for noncompliance with this provision.
Do we make electronic communications?
They are made only to deal with your application if electronic communication is one of the means of communication you have supplied us with.
If we make any commercial communications, it will be because they have been previously and expressly authorized by you.
What security measures do we apply?
You can keep your mind at rest: We have adopted an optimal level of protection for the Personal Data that we handle, and we have installed all the means and technical measures at our disposal according to the state of technology to avoid personal data loss, misuse, alteration, unauthorized access and theft.
Who will your data be transferred to?
Your data will not be transferred to third parties, unless there is a legal obligation to do so. Specifically, your data will be communicated to the Inland Revenue and to banks and financial entities for collection for the service provided or product acquired and to those in charge of data processing, as necessary to perform the agreement.
In the event of purchase or payment, if you choose an application, platform, bank card, or another on-line service, your data will be transferred to that platform or will be processed in its environment, always with the utmost security. During the payment process by credit card, data will be collected by the bank that owns the Virtual POS.
When we let them know, the web development and maintenance company, or the hosting company, will have access to our web. These companies will have signed a service provision agreement that obliges them to uphold the same privacy standards as we do.
Any international transfer of data will be made to entities that comply with European data protection policies on privacy.
Your rights
- To know if we are processing your data or not.
- To access your personal data.
- To request rectification of your data if they are wrong.
- To request suppression of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw the consent you gave us.
- To request limited processing of your data, in certain situations, in which case we will keep them only in accordance with the regulations in force.
- To port your data, which you will be supplied with in a structured, commonly used or mechanical reading form. If you prefer, we can send them to the new manager you designate. This is valid only in certain cases.
- To file a claim with the Spanish Data Protection Agency or competent control authority, if you feel that we have not treated you properly.
- To withdraw your consent for any processing for which you gave your consent, at any time.
If any of your data changes, we will be grateful if you let us know, so as to keep them updated.
Would you like a form to exercise your rights?
We have forms for you to exercise your rights. You can apply for them by e-mail or if you prefer you can use the forms prepared by the Spanish Data Protection Agency or third parties.
These forms must be electronically signed or accompanied with photocopy of your ID document. If someone represents you, you must attach copy of their ID document, or they must sign with their electronic signature.
Forms can be submitted in person at or sent by letter or by mail to the address of the person in charge indicated at the beginning of this text.
How long do we take to reply to the exercise of your rights?
It depends on the right, but at the most a month after your request and two months if the issue is very Complex and we notify you that we need more time.
Do we process cookies?
If we use cookies that are not the necessary ones, you may consult the cookies policy on the relevant link from our web home.
How long do we keep your personal data?
Your personal data are kept for as long as you have a relation with us. Once that relation is terminated, the personal data processed for each purpose will be kept for the legally established periods, including the period within which a judge or a court may request them, the lapse period for legal actions being taken into account.
Processed data will be kept for as long as the legal deadlines referred to above do not expire, if there is a legal obligation to keep them, or, if there is no legal deadline, until the interested party requests to have such data suppressed or the consent given by such interested party is withdrawn.
We will keep all information and communications about your purchase or the provision of our service for as long as the guarantees over products or services are valid, so as to deal with possible claims.
